DeliverME FAQs

What are the video upload requirements?

1. Video Files type: .mov
2. Codec: H264
3. Maximum file size: 5GB
4. Frame Rate: same as editing sequence
5. Failure to adhere to instructions above will result in errors and incomplete and inaccurate results.

 

What are the EDL requirements?

1. Must create A-Mode (do not create C-Mode EDL)
2. If from Avid Media Composer List Tool: use template File32 or File129; do *not* use CMX3600 templates as this will truncate source/tape names.
3. If from Adobe Premiere Pro, choose “32-Character Name” from the CMX 3600 Export Settings Windows
4. Include source file/tape names in the EDL.
5. Failure to adhere to instructions above will result in errors and incomplete and inaccurate results.

 

What do I do if I upload the wrong EDL?

If you upload the wrong the EDL, you can upload the correct EDL by pressing the edit button in the video analysis section.

PLEASE BE AWARE THAT BY UPLOADING A NEW EDL, ANALYZING THE VIDEO WILL START OVER, DELAYING YOUR ABILITY TO DOWNLOAD THE REPORTS.

 

Why must I import all releases prior to uploading a video?

Importing a release after a video and EDL has been uploaded will result in BiG’s Artificial Intelligence bot, BiGGiE™ , not including that release into the deliverables report. Users must important.

 

What if I don’t enter Episode Name and Episode Number on the Video Upload form?

Failure to import all information onto the upload video form will result in errors and incomplete and inaccurate results.

 

What happens if I don’t upload an EDL when I upload the video?

Failure to upload the EDL will result in inaccurate and missing information on the deliverable reports.

 

Who do I contact if I have issues?

Please email us at contact@bigmedia.ai